THANK YOU, ROBERT OATMAN!
Climate Control, you do not know it yet, but there is a hero among you! Bob was at our house several times in the past month, trying to diagnois the problems we were having with our heat pump/air conditioning unit. Although there were several issues, and he was able to correct them, one at a time, chasing parts, process of elimination, we were still having issues with the electricity when the fan blower came on. Bob kept trying different things, persistant in resolving the eluding problem…
He found it! There was a loose wire in our breaker box! But while he and my husband were checking out that ground wire, they spotted a flash point and a possible burn inside the breaker box…. Bob alerted us to call an electrician, he wanted us to get that checked out immediately. The history of this is, another climate control rep had been here and replaced a breaker, KCPL and been here, and two other electricians had been here trying to resolve the issue with the fan blower/electrical brownout correlation. NO ONE FOUND THAT BURN MARK, nor DID ANYONE see the flash point!
THANK YOU BOB, for being a great technician and for your persistance, as the FIND in our breaker box may very well have saved us from a disasterous house fire!
Bob amd Marie Johns
Wonderful People – Great Service
It really is a pleasure to see how much Climate Control cares about their customers. They are extremely focused on providing absolutely the best customer service.